FAQS
| » ABOUT MY ORDER | » AUCTION ITEMS | » PAYMENT FOR MY ORDER |
| » RETURN POLICY | » SHIPPING MY ORDER | » TAX ON MY ORDER |
» AUCTION ITEMS
» PAYMENT FOR MY ORDER
» RETURN POLICY
» SHIPPING MY ORDER
» TAX ON MY ORDER
AUCTION ITEMS
- In order to bid, a customer must first have an account with GoBuckeyes.com. Click "My Account" to set up an account. Once logged in to your account, you can enter a bid on an item.
- Our system is a specific bid system. If a customer enters a bid, this is the amount he or she wishes to pay - not a "bid up to amount." If another customer bids on the item, then that is now the top bid. Any customer may enter a bid during the auction duration, and may place a higher bid on top of their own current winning bid. The customer with the final bid will win the auction item.
- By placing a bid, the customer enters a legally binding contract to purchase the auction item from GoBuckeyes.com. The customer is responsible for reading the full item listing, bidding instructions, and accepted payment methods, and for paying the full bid amount as well as any applicable shipping, handling, and tax charges. The customer with the winning bid is bound by this contract to pay for the auction item at the final winning bid price.
- Shipping and tax charges will be calculated based on the winning bidder's shipping address, unless otherwise specified. Receiving time will vary based on shipping address.
- Due to the collectible nature and high value of auction items, these items are non-returnable. All sales are final.
ABOUT MY ORDER
How long does delivery take?
Orders are typically dispatched by the Distribution Center within 1-3 business days of placing your order. Please allow additional time for customized and special orders.
Special order items fulfilled by a third-party vendor may take between 4 to 6 weeks to ship. Please be aware that third-party items are not eligible for returns, exchanges, or any promotional discounts.
Please note: Orders containing preorder or backorder products will be held until ALL items are ready to ship. Please place a separate order if you want to receive your other items sooner.
Product Production Times: You may see references to the product types below on product pages across the site.
|
Product Type |
What It Means |
Shipping Timeline |
|
In Stock |
Item is available in our warehouse and ready to ship |
Ships within 1-3 business days depending on shipping option selected |
|
Player & Personalized* |
Item is customized specifically for you (e.g., name, number, or color) |
Varies by product, please see product page for details |
|
Preorder* |
Item is not yet available to ship. Scheduled ship dates are estimates and may change |
Varies by product, please see product page for details. You will be notified via email in the event of a significant delay |
|
Direct from Manufacturer |
Item ships directly from the manufacturer |
Varies by product, please see product page for details |
|
Print to Order |
Item is made based on your selections after your order is placed |
Up to 7 business days; see product page for details |
*Please note: Orders containing these product types are typically shipped once all products are in stock. If you are placing an order that includes multiple products with different shipping timelines and you prefer to receive multiple shipments as items are available, please place separate orders.
- Shipping charges are calculated based on real-time FedEx rates.
- Saturday and Sunday are not recognized as business days according to FedEx guidelines.
- Yes, shopping at GoBuckeyes.com is safe and easy. The security of your credit card and personal information is our top priority. Our site is equipped with secure online ordering capability. Our secure server software (SSL) is the industry standard and among the best software for secure e-commerce transactions. This technology encrypts all of your information, including credit card number, so that it cannot be read as the information travels over the internet.
- If you need to change or cancel your order, please call our GoBuckeyes.com Customer Service Center at Call 855-770-2988 or email us through the Contact Us page on the website. If you send us an email or leave a message, please reference your order number, your name and the best method to contact you.
- Please Note: Once your order has reached a certain point in our processing procedure we may not be able to change or cancel your order. Please notify Customer Service As Soon As Possible for changes or cancelations.
PAYMENT FOR MY ORDER
- GoBuckeyes.com currently accepts Visa, Master Card, American Express and Discover cards. We will also accept money orders and wire transfers, but you must call the GoBuckeyes.com Customer Service Center at Call 855-770-2988 to place your order.
- Yes, shopping at GoBuckeyes.com is safe and easy. The security of your credit card and personal information is our top priority. Our site is equipped with secure online ordering capability. Our secure server software (SSL) is the industry standard and among the best software for secure e-commerce transactions. This technology encrypts all of your information, including credit card number, so that it cannot be read as the information travels over the internet.
TAX ON MY ORDER
- Sales tax will be collected on applicable orders based on your shipping destination zip code.
- Tax rates are subject to change at any time.
- If your order is being shipped to one of the following states, your order will have a sales tax: AL, AZ, CA, CO, FL, GA, IL, IN, IA, KS, KY, MA, MD, MI, MN, MO, NE, NV, NJ, NY, NC, OH, PA, TN, TX, VA, WA, WI and the District of Columbia (DC).
- Shipping fees will be taxed on applicable orders based on your shipping destination.
- Tax rates are subject to change at any time.
- If your order is being shipped to one of the following states, your order will have a shipping tax: FL, GA, IL, IN, KS, KY, MI, MN, NE, NV, NY, NC, OH, PA, TN, TX, WA, WI and the District of Columbia (DC).
Tax Exempt Order Requests: For tax exempt inquiries, please use the Contact Us section of the site and be prepared to share your tax certificate of exemption. Approved tax exempt buyers may order online and then have the eligible sales tax refunded by submitting a customer service request after payment has been completed.
SHIPPING MY ORDER
How long does delivery take?
Orders are typically dispatched by the Distribution Center within 1-3 business days of placing your order. Please allow additional time for customized and special orders.
Special order items fulfilled by a third-party vendor may take between 4 to 6 weeks to ship. Please be aware that third-party items are not eligible for returns, exchanges, or any promotional discounts.
Please note: Orders containing preorder or backorder products will be held until ALL items are ready to ship. Please place a separate order if you want to receive your other items sooner.
The table below details processing and transit time by service method.
|
Shipment from U.S. |
Orders Placed |
Distribution Center Processing Time |
Transit Time |
|
|
(Once Shipped) |
||||
|
Contiguous U.S. |
Standard |
Mon-Fri |
Up to 3 Business Days |
4 - 7 Business Days |
|
Express* |
Mon-Fri |
Up to 2 Business Days |
2-3 Business Days |
|
|
Next Day* |
Mon-Fri |
By Next Business Day |
1 Business Day |
|
|
AK, HI, PR |
Standard |
Mon-Fri |
Up to 3 Business Days |
5 - 10 Business Days |
|
International |
Air* |
Mon-Fri |
1 Business Day |
2 - 6 Business Days |
Orders are processed Monday through Friday, excluding holidays. Orders placed after business hours will be processed on the next business day.
- Shipping charges are calculated based on real-time FedEx rates.
- Saturday and Sunday are not recognized as business days according to FedEx guidelines.
- Yes.
-
We ship internationally to China, Hong Kong SAR China, India, Japan, Philippines, Singapore, South Korea, Taiwan, Austria, Belgium, Croatia, Finland, France, Germany, Ireland, Italy, Netherlands, Spain, Sweden, United Kingdom, Brazil, Australia, New Zealand, Canada, Mexico
Promotional codes are not valid on international orders.
Please note: All international orders are shipped with duties and taxes unpaid. The recipient is responsible for all duties and taxes upon receipt.
- Please call the GoBuckeyes.com Customer Service Center at Call 855-770-2988 , email customer service at GoBuckeyes@lgmretail.com, or use the Contact Us page and a customer service representative will assist you with your order.
RETURN POLICY
Please visit https://gobuckeyes.com/pages/shipping-returns for details on our return policy.